Faqs

How long does delivery take?
Orders normally take 2-6 working days to arrive. Orders are delivered during office hours (8am-5pm) Monday to Friday, not on public holidays. Corporate special orders 8-12 weeks.

Can I change/cancel an order?
Your order normally dispatches the same day or latest by the next working day. If we haven't yet dispatched your order, you are welcome to contact us and cancel your order. For customized orders cancelation has to be the same day as order placed.

Why have I not received an order confirmation?
Always be sure that your email address is correct as an incorrect email address is the most common reason for not receiving an order confirmation. It may also be that your email provider has a SPAM filter that blocks certain emails. If you are still unable to find it, please contact customer service to check that your order has gone through.

Can I return an item?
Yes, as a customer you always have 14 days to return.
You should enclose the original packaging and the product cannot be used when returned. You are responsible for the cost of returning the items. However for defective or incorrect products, please contact customer service who will arrange a free return for you.

PLEASE NOTE THIS DOES NOT AFFECT YOUR STATUTORY RIGHT OF WITHDRAWAL.

Customized products cannot be returned!

Where is my order?
If you have received both an order confirmation email and a delivery email, please check your tracking number on www.fedex.com. If you have not received both the emails mentioned above or cannot find your tracking number on the Fedex website, please contact customer service.

Do you restock items once they have been sold out?
It depends on the particular item. If it is a product that comes from our regular range it is most likely that it will be re-stocked. If there is a specific product that you are seeking, then you are always welcome to get in touch with our customer service team and we will check this for you.

What countries do you ship to?
We deliver to most of the countries. If you cannot find your home country in the drop down at the checkout, please contact customer service and we will try to find a solution for you.

I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. We generally process orders within the same day or the next working day, and once our warehouse has processed your order, we will be unable to make any changes.   

I just placed my order.  Can I add another item to it?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We'll be happy to waive shipping on this additional order if we have not dispatched your first order. 

How long does it take to process my return?
Once we have received your package, your refund will be processed within 3 working days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us